Monday ‐ Friday 9:00am - 5:00pm
Closed Public Holidays and Bank Holidays

Last updated: August 2026
T.A.D. Limited, trading as The Art Department, is the data controller responsible for the personal information described in this Privacy Policy.

Company number: 03954030

Address: Pentagon House, London Road, Nottingham, Nottinghamshire, NG2 3AX

Privacy contact: accounts@tadltd.co.uk

Information we collect
Depending upon how you interact with us, we may collect:
• your name, address, telephone number and email address;
• your organisation, position and business contact details;
• enquiry, quotation, order, invoice, payment, delivery and installation information;
• correspondence and customer-service records;
• artwork, photographs, specifications and other files supplied to us;
• marketing preferences;
• website, device and cookie information;
• call recordings where calls are recorded; and
• CCTV images when you visit our premises.

How we use your information
We may use personal information to:
• respond to enquiries and prepare quotations;
• create and fulfil orders and contracts;
• produce, deliver and install goods;
• communicate with customers and their personnel;
• process payments and maintain accounting and taxation records;
• provide customer service and investigate complaints;
• protect our premises, systems, personnel and legal rights;
• prevent fraud and comply with legal obligations; and
• send marketing communications where permitted by law.
We rely upon one or more lawful bases, including taking steps before entering into a contract, performing a contract, complying with legal obligations, pursuing our legitimate business interests and obtaining consent where consent is required.

Sharing information
We may share personal information where reasonably necessary with our employees, subcontractors, couriers, payment providers, accountants, IT and hosting providers, professional advisers, insurers, regulators and public authorities.
We do not sell personal information.
Where a service provider processes information on our behalf, we take reasonable steps to require appropriate confidentiality, security and data-protection arrangements.

Information supplied for an order
If you supply personal information relating to another person, including information contained in artwork, photographs, mailing lists or specifications, you must ensure that you are entitled to provide it and that the intended use is lawful.

International transfers
Where personal information is transferred outside the United Kingdom, we will use an appropriate lawful transfer mechanism where required.

How long we retain information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected. Retention periods take account of contractual requirements, accounting and taxation obligations, warranty and complaint periods, legal limitation periods, security requirements and the establishment or defence of legal claims.

Photographs and video
We may take photographs or video of production processes, completed work and installations in accordance with our Terms and Conditions. We will not intentionally publish identifiable personal information without an appropriate lawful basis and will obtain consent where consent is legally required.

Marketing
You can stop receiving newsletters and promotional emails at any time by using the unsubscribe link in the relevant email or contacting accounts@tadltd.co.uk.
Unsubscribing from marketing will not automatically delete quotation, order, accounting or other records that we are legally entitled or required to retain.

Your rights
Depending upon the circumstances and the lawful basis being used, you may have rights to:
• request access to your personal information;
• have inaccurate information corrected;
• request erasure or restriction;
• object to certain uses of your information;
• request transfer of information; and
• withdraw consent where processing is based on consent.
To exercise a right or ask a privacy question, email accounts@tadltd.co.uk. We may request reasonable information to confirm your identity. You also have the right to raise a concern with the Information Commissioner’s Office.

Cookies
Our website may use cookies and similar technologies. Further information about the cookies used and the choices available to you is provided in our Cookie Notice.
Further contractual information is contained in Section 21 of T.A.D.’s Terms and Conditions.

Our Terms & Conditions apply to quotations and orders for Goods & Services supplied to TRADE, CASH and Consumer Customers.

Please use the link below to view or download the latest Terms & Conditions in PDF format. Each PDF carries its own version date.

The version incorporated into your Contract will be the version identified or linked from your Quotation & Acceptance Email when the Contract is formed.

VIEW TO TERMS AND CONDITIONS

If you have any questions or require the Terms in another accessible format, please contact us at accounts@tadltd.co.uk.

Products Include:
Vehicle livery / Brochures & Leaflets / Banners / Posters / Custom Wall Coverings (Wallpaper) / Indoor & Outdoor Signage / Stadium Graphics / Exhibition Stands / Visitor Centres / Floor Graphics / Window Graphics / Self Adhesive Vinyls / Roller Banners / Magnetic prints / Canvas Prints / Acrylics / Wayfinding & Interpretation

Services Including:
In House Design / Creative Signing Solutions / Project Management / Brochures and Leaflets / Banners / Wall Coverings / Web Design / Museums & Visitor Centres / Catering / School and Universities / Stadia Graphics / Retail / Exhibition / Fleet Livery Services / Wayfinding & Interpretation / True 3D Imaging / Building Wraps / 2D Illustration / 2D & 3D Map Creation

Supplementary Services Including:
Photographic quality digital printing / Super-Wide (3.2m) printing / Direct Flatbed Printing / Millimetre Accurate Print & Cut Facilities / Laminating & Mounting / Metal-works / Woodworking / Powder Coating / Engraving / Installation and Ground Works / Sign After-Care and Maintenance